Frequently Asked Questions
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Answers to FAQs For Online Registration Customers
- Q: Do I pay a service fee?
- A: Yes, there is a small service fee typical of similiar Internet sales. This fee is a percentage of your final bill.
- Q: Can I view activity offerings without registering?
- A: Yes, you can always browse through the activities without registering. You will need to click the "View Activities" button to view the activities that are currently offered. Please note however, that some activities may require registration in person.
- Q: Can I reserve a facility online?
- A: At this time you can only view facility availability online. To make a reservation, you will need to contact our office during regular business hours at (248) 682-1088.
- Q: Can I take out a pool membership online?
- A: At this time, pool memberships can only be processed in person, during regular business hours at our office. Please contact us at (248) 682-1088 for details.
- Q: How do I register online for an activity?
- A: Registering for an activity is easy! We are assuming you have already set-up an online account and have a login name and password, so do the following:
1) Click "My Account" in the upper right hand corner of the screen.
2) Enter your login name and password.
3) Under "Other Services" click "Register for an Activity".
4) Find the activity you wish to register for and click it.
5) Click on the "Add to My Cart" button.
6) When done selecting activities, follow the screens for checkout. Please note you must have a valid MasterCard, Visa, or American Express card to pay for the activities.
7) Print your receipt for the online registration. Once your payment has been approved, your receipt will display. Please print a copy of your receipt for your records.
- Q: If a class is cancelled, do I get the convenience fee refunded?
- A: Unfortunately, we cannot refund convenience fees for classes/events/activities that have been cancelled.
- Q: How do I request a login name and password for an online account?
- A: You will be asked to create a login name and password automatically when establishing your new online account. If you do not enter a login name when setting up your new online account, one will be assigned to you. Once your new online account has been approved, you will receive an email (within 24 hours) containing your login name and password. Make sure to write down your login name and password in a safe place, as you will need both of these items to register for online activities in the future.
- Q: What happens if I forgot my password?
- A: To verify or change your password, you will need to contact the office during regular business hours at (248) 674-6360.
- Q: How do I add Family Members to My Account?
- A: You may add as many members into your account as necessary:
1) After you receive your login name and password, click on the "My Account" button.
2) Enter your login name and password to login.
3) Select "Change Family Members".
4) Add the new family member information.
- Q: How can I view a schedule of my family's upcoming scheduled activities?
- A: The "My Account" feature allows you to view a weekly schedule of your familys upcoming scheduled activities. Just login, click on the "My Account" button, and then click on "Family Schedule". A weekly schedule will display all of the activities your family has been enrolled in and allow you to click on the activity for more information, such as the facility location where the activity is being held.
- Q: Can I view my transaction history and print out my past receipts online?
- A: Yes, the "My Account" feature allows you to view a detailed list of your past transactions with the Waterford School District. Just login, click the "My Account" button, and select "Account Detail" to view the receipt and/or print it out for your records.
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