Frequently Asked Questions
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Answers to FAQs For Online Registration Customers
- Q: How much are the Park Reservation Fees?
- A: Reservation fees are determined based on being a resident or non-resident, includes the application fee and the specific shelter's hourly rate. Special Use Permit fees may also apply.
Application Fee:
Resident - $25.00
Non-resident - $50.00
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Picnic Shelter Rental:
Cook Park Shelter #2
Resident - $33.00/hour
Non Resident - $66.00/hour
Cook Park Shelters #1, #3, #4, Bishop/Scheckla Pavilion (gazebo) and Summerlake Park Shelter
Resident - $23.00/hour
Non Resident - $46.00/hour
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Soccer/Field Rentals:
Resident - $10.00/hour
Non-resident - $20.00/hour
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Special Use/Alcohol Permit Fee - $25.00 assessed at time of reservation
Special Event Permit Fee:
0 - 100 people is $75.00
101 - 500 people is $175.00
501 - 2000 people is $275.00
More than 2000 people is $475.00
Deposit - May be required for some events to mitigate possible cleanup and/or damages. Not to exceed $400.00.
- Q: How do I begin the online registration process?
- A: You must first establish an online account.
- Q: How do I establish an online account?
- A: Before reserving a covered area, you must establish an online registration account and receive a Customer ID and Password.
This is how you create an online registration account:
1) Click on the "My Account" button.
2) Fill out the form for New Account Request completely, including birth date and click submit. Please submit your request only once.
3) You will receive an email automatically after submitting your request for an account. Your account will be activated only after you have responded by clicking on the link provided in the email.
- Q: How many accounts should each family have?
- A: We recommend that each family establish one account. Create the account in the name of a Head of Household and then add all family member names to the account after it is established (see next question).
- Q: How do I add Family Members to My Account?
- A: You may add as many members into your account as necessary.
- Q: What do I do if I forgot my password?
- A: From the My Account program, enter your Login name. Then check the ?Forgot your Password? box and click continue. You will advance to the custom security question you created when establishing your account. If, after reviewing your custom security question you do not recall your password, or if your password is not valid, please contact our office during normal business hours and a member of our staff will assist you.
- Q: Can I view my transaction history and print out my past receipts online?
- A: Yes, from the date on which your online account is established. The "My Account" feature allows you to view a detailed list of your past transactions. Just login, click the "My Account" button, and select the program(s) providing transaction history.
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